VUI Cloud employs a number of innovative techniques to improve application execution for each individual caller to your IVR.

SInce our service is aware of every action caller make while engaging with your IVR, we can learn which areas work better than others, which form of input modality works best for a particula dialogue state and so forth.

To learn more about how these services work, simply click on the area of interest to the right of this page.

Best Modality Signaling

This service allows the voice application to offer only Speech or DTMF as a means of input at particular points in the call script based on what has historically been more efficient and/or more successful by a significant margin. The qualifying thresholds are user programmable.

Feature Benefits: Increases call automation rates and reduces user error rates in the voice system.

Caller Behavior Analytics

This service provides real time, comprehensive analysis and reporting on caller behavior, expertise and willingness to use the voice application. Pinpoints application trouble spots and indicates where the application design can be improved. Also included are difficulty ratings for each CSN and Adaptive versus Non-Adaptive performance comparisons.

Feature Benefits: Provides a unified report for a better understanding of how and where improvements can be made in the voice application script.

 

Dynamic Application Smoothing

This service dynamically adjusts the WPM speaking rate up or down for any points in the call script that callers find particularly easy or difficult to navigate. Adjustment decisions are based on the level of difficulty of each Call Script Node (CSN) as represented by the historical behavioral data collected at each such node by Adaptive Audio. This feature is fully automatic once optioned in the Adaptive Audio configuration file and no further action is required by the developer in order for the process to take place.

Feature Benefits: Shortens average call duration, reduces error rates in the voice system and provides an improved user experience.