Some of our clients on Adaptive Audio...

Top 3 International Bank - "Adaptive Audio shortened our automated call durations by 6 - 7 seconds and provided an ROI of less than a year for the bank” - SVP Of Operations

Major Public Transit Company - “Installed easily and performed flawlessly. With it, we cut our automated call handle times by 26 seconds, and increased our call handle rate by over 1.5 percent.” - Director Of Call Center Operations

Top 5 Super-Regional U.S. Bank - “Adaptive Audio delivers as promised. We verified an 11 second drop in handle times in our IVR System with the product." - Director, Call Center

 

What the experts say...

Walter Rolandi, Ph.D. The Voice User Interface Company, LLC
Walter Rolandi, Ph.D., a recognized expert in voice user interfaces, founder of the Voice User Interface Company, LLC and regular columnist for Speech Technology Magazine states "As a product, Adaptive Audio incorporates an exceedingly clever and intrinsically valuable idea.   The technology imperceptibly adjusts itself to the exhibited capacities of a user.   This ability has the potential to enhance the user experience of both novice and power users."

Jay Messina, Ph.D. Principal, Behavioral Science Associates - “Provides superior levels of customer satisfaction, maximum IVR efficiency, increased call retention in the IVR and reduced Call Center costs.”

Susan L. Hura, Ph.D. Principal, SpeechUsability - “Adaptive Audio is a simple idea with big repercussions”

Maggie Klenke, Contact Center industry luminary, founding partner of the Contact Center School and former Vice President of TCS Management Group commented, " Adaptive Audio technology promises a powerful and refreshingly simple path to gain IVR efficiency while delivering a markedly better self-service experience to customers."

 

And the press...

Nancy Jamison, Principal Analyst, Jamison Consulting - "Adaptive Audio is one of the neatest things since adding speech recognition to IVR because it allows an IVR application to adapt to the skills and preferences of a caller in real-time. That is pretty cool. ”

Walt Tetschner, Editor, ASR News - "Adaptive Audio is a winner for all. This appears to be a really good idea. Seems relatively straightforward to do."

Detlev Artelt, CEO aixvox and Author of the compendium Voice Compass - " this is a really clever and cool idea with a huge benefit for the caller as well"