Adaptive Audio has a proven track record at reducing the costs associated with handling customer service inquiries.
The benefits of Adaptive Audio include:
As the data here indicates, companies implementing Adaptive Audio can experience reductions of 7%-15% in AHT with a 1% - 2% increase in AHR.
For typical B2C Retail, Financial, Travel and Government applications, savings of over 1 percent in AHR and 7-15 percent in AHT can be expected when incorporating Adaptive Audio.
This translates into significant cost savings because automated speech and touch-tone calls cost about $.75 each while agent-handled calls are about $4.25 on average. Telecom costs can range from $.02 to $.06 depending on call volume, and can be as high as $.40 per minute for hosted services.
For an in-depth analysis of the production results provided here, request a copy of one of our white papers by clicking on the link below.
