Product Support Solutions are voice self-service and contact center experts. Our business focus is helping our customers improve and optimize the voice self-service channel. We are technology experts, with more than 150 years experience in building, deploying, maintaining and supporting contact center infrastructure and applications. We care about our customers’ success – your success is our reputation – and we work tirelessly to deliver on our promise to our customers.
At Voice Technology Solutions our mission has always been to provide superior consulting services for the design, development, implementation and support of IVR applications and corollary technologies. Our experienced staff includes employees who have worked for three of the largest IVR suppliers in the world which gives us the unique advantage of understanding how to analyze and make recommendations on the most strategically sound and economically realistic technologies for your business.
The Primas Group is an independent system integration company with preferred partner status among many of the top players in the Contact Center industry. Founded in 1994, The Primas Group began as a consulting firm focused on designing optimal Contact Center systems and operating processes to help clients achieve their business goals. Their many Fortune 100 clients include Xerox, AT&T and Time-Warner. Partners and Industry Relationships include Aspect, Genesys, Cisco, Nortel, Intervoice, Rockwell and Siemens.
NMS Communications (NASDAQ: NMSS) helps its customers increase revenues and returns on investments by enabling enhanced services and efficient networks. Headquartered in Framingham, Massachusetts, and with offices around the world, NMS has a record of technology innovations that have advanced the growth of the global communications industry. Building on a 20+ year tradition, the company is dedicated to providing systems and system building blocks for communications infrastructure, applications, and services, particularly to the rapidly growing wireless, voice and data, and packet infrastructure markets.
Behavioral Science Associates (BSA) assists software and product development organizations with design of products and services. We supply a broad range of expertise that spans the major phases within software, product and service development. BSA can help your organization in the analysis of existing systems, innovative usable design, software development, and the delivery and evaluation of new or enhanced products and services. Our specialty areas include the design of end-user interfaces and the customer experience, business and systems analysis, process engineering, systems development, data analysis, database design and implementation, project management, usability evaluation services, and Software Quality Assurance.
Integrated Voice Solutions creates innovative applications for some of the largest organizations in North Am erica. By utilizing experienced consultants, proven implementation methods, and innovative technologies, Integrated Voice Solutions proves the value of their professional services for mission-critical applications. Partners include Edify Corporation and Envox.
Gold Systems specializes in voice application development and IVR systems integration. The company is proud to name 11 of the Fortune 25 as clients and has developed strategic partnerships with industry-leading telephony platform vendors, speech recognition, and integration and application companies including Avaya, Microsoft, Cisco Systems and Nuance Communications.
Interactive Digital has developed a network of technology and distribution partners dedicated to providing Adaptive Audio to the Speech Technology community. Existing partnerships include:
Interactive-Digital Computer Telephony And Speech Recognition Partners
Audium is the worldwide leader in packaged VoiceXML application software, enabling intelligent, personalized voice applications using open standards and reducing costs. Audium's core products give customers a powerful way to build, run, manage and improve IVR systems that work seamlessly with enterprise applications and data, and have been recognized as the industry's leading VoiceXML development software. By extending Eclipse and standard Java infrastructure such as WebSphere and WebLogic, Audium software drives highly complex IVR and speech applications. Audium has offices in New York, Boston, Sydney and the UK.
Enterprise Integration Group (EIG) helps clients achieve the promised objectives of interactive voice response (IVR)—improving customer service while reducing costs to the enterprise. The fundamental problem with IVR is the unique challenge of the telephone as a user interface. EIG has developed a comprehensive understanding of, and solutions for, telephone user interface design. The success of EIG’s telephone user interface designs is attested to by a growing number of Fortune 500 companies who come to EIG for professional services. EIG is “vendor neutral” and does not sell any vendor’s platform. That is, EIG is able to speak truthfully to customers without championing one or another technology solution. For more information, visit EIG’s web site at www.eiginc.com.
IQ Services delivers proactive managed testing services for contact center and telecommunication solutions to help businesses meet related ROI and customer satisfaction objectives. End-to-end testing and monitoring services from IQ Services help assure integrated solutions are as thoroughly tested as the individual technologies (IPT, IVR, CTI, etc). All services are performed from the customer perspective so solution performance and customer experience can be observed, managed and verified. Throughout the life cycle, IQ Services offers performance and load testing, application feature testing, availability monitoring, investment protection planning and other testing services for businesses expecting high system efficiency and customer satisfaction. Visit us at www.iq-services.com
For 35 years, Intel Corporation has developed technology enabling the computer and Internet revolution that has changed the world. Founded in 1968 to build semiconductor memory products, Intel introduced the world's first microprocessor in 1971. Today, Intel supplies the computing and communications industries with chips, boards, systems, and software building blocks that are the "ingredients" of computers, servers and networking and communications products.
