Adaptive Audio - Proven IT Efficiency Savings

Adaptive Audio User Interface - This is a windows based tool that generates and maintains the alternate speed audio files and configuration data needed at run time for Adaptive Audio. The tool builds and automatically maintains the required audio as files change over time and runs on the applications remote Audio Server or premise based IVR.

Automatically increase or decrease the playback speed of your voice applications existing audio files.
Set up to 10 speed increment values, 10 speed decrement values and a Normal Playback value as alternate speeds for each audio file.
Maintain up to 6 individual sets of Adaptive Audio profiles
Maintain individual parameters for increasing call automation rates in any number of voice applications

Caller Behavior Analytics Reporting - Provides real time, comprehensive analysis and reporting on caller behavior, expertise and willingness to use the voice application. Pinpoints application trouble spots and indicates where the application design can be improved. Also included are difficulty ratings for each CSN and Adaptive versus Non-Adaptive performance comparisons. Report data is provided via output to a plain text log file that can be viewed online or via a spreadsheet tool. The figure below shows a section of how the report is organized.

For further information on the implementation and operation of Adaptive Audio, request a copy of one of our white papers by clicking on the link below.